Delivery & Returns

Delivery & Returns

Delivery

All orders are shipped from our Liverpool studio. Postage & packing are included with UK mainland products. Delivery costs for European and Rest of World orders will be added on a separate page. A quote must be obtained [see help]. Shipping costs will be indicated on our confirmation of order for European and Rest of World. DELIVERY TIME: Within 28 days of receipt of order. Please note: due to all statues being hand made and painted, orders on some statues may take up to 6-12 weeks.

We ship worldwide. Delivery costs for European and Rest of World orders will be added separately. A quote can be obtained prior to purchase. If you place an order without obtaining a quote shipping costs will be indicated on our confirmation of order for European and Rest of World. DELIVERY TIME: Within 28 days of receipt of order. Please note: due to all statues being hand made and painted, orders on some statues may take up to 6-12 weeks.

If you are purchasing multiple statues please contact us prior to ordering and we can price up alternative delivery. Call the studio on 0151 228 4011 for a custom delivery quote.

Returns

We trust that the products you purchase from us are in perfect condition when they reach you, however we understand that there may occasionally be the need for the return of a product. Faulty or Sent In Error items: As a customer you are entitled to replacement or refund of any item that is faulty in any way or has been damaged in transit, or has been sent to you as a result of a packing error. Please phone us or submit an email outlining the nature of the problem and we will issue instructions on how to return the item.
Please phone us or submit an email outlining the nature of the problem and we will issue instructions on how to return the item.

If you have received a faulty or incorrect item, please contact us via the form on our contact page. You have 14 days from your dispatch date to return the item(s) back to us. Postage from your original order for faulty / incorrect items will be refunded.

If you wish to cancel your order at any time after payment, we have the right to deduct any costs incurred whilst ordering. If no costs have been incurred from our side, a full refund will be offered.Your statutory rights are not affected.

Delivery

All orders are shipped from our Liverpool studio. Postage & packing are included with UK mainland products. Delivery costs for European and Rest of World orders will be added on a separate page. A quote must be obtained [see help]. Shipping costs will be indicated on our confirmation of order for European and Rest of World. DELIVERY TIME: Within 28 days of receipt of order. Please note: due to all statues being hand made and painted, orders on some statues may take up to 6-12 weeks.

We ship worldwide. Delivery costs for European and Rest of World orders will be added separately. A quote can be obtained prior to purchase. If you place an order without obtaining a quote shipping costs will be indicated on our confirmation of order for European and Rest of World. DELIVERY TIME: Within 28 days of receipt of order. Please note: due to all statues being hand made and painted, orders on some statues may take up to 6-12 weeks.

If you are purchasing multiple statues please contact us prior to ordering and we can price up alternative delivery. Call the studio on 0151 228 4011 for a custom delivery quote.

Returns

We trust that the products you purchase from us are in perfect condition when they reach you, however we understand that there may occasionally be the need for the return of a product. Faulty or Sent In Error items: As a customer you are entitled to replacement or refund of any item that is faulty in any way or has been damaged in transit, or has been sent to you as a result of a packing error. Please phone us or submit an email outlining the nature of the problem and we will issue instructions on how to return the item.
Please phone us or submit an email outlining the nature of the problem and we will issue instructions on how to return the item.

If you have received a faulty or incorrect item, please contact us via the form on our contact page. You have 14 days from your dispatch date to return the item(s) back to us. Postage from your original order for faulty / incorrect items will be refunded.

If you wish to cancel your order at any time after payment, we have the right to deduct any costs incurred whilst ordering. If no costs have been incurred from our side, a full refund will be offered.Your statutory rights are not affected.